Responsible Gaming
at 99as

What Is Responsible Gaming?

Responsible gaming is the practice of keeping gambling as a form of entertainment — something you choose to do for fun, within a budget you can comfortably afford, without it negatively affecting other areas of your life. At 99as, responsible gaming is not a box-ticking exercise or a legal footnote. It is a genuine commitment woven into how the platform is designed, how our support team is trained, and how every player account is monitored.

For players across Pakistan — whether you are betting on a T20 match in Lahore, playing Andar Bahar late at night in Karachi, or spinning slots from Faisalabad — the 99as responsible gaming framework gives you practical, accessible tools to stay in control. No stigma, no complicated processes, and no judgment. Just straightforward support, available 24/7.

The 21+ Age Restriction

Participation on the 99as platform is strictly limited to individuals aged 21 years or above. This is not simply a regulatory checkbox — it is a foundational player protection measure. Young people are particularly vulnerable to the development of problem gambling behaviours, and 99as takes this risk seriously.

Every new account on 99as goes through a KYC (Know Your Customer) verification process during which age and identity are confirmed using government-issued documentation. Accounts where age cannot be verified are suspended until verification is completed. Any account found to belong to a person under 21 is closed immediately and all funds are returned to the verified payment source.

If you are a parent or guardian and you believe a minor in your household may have accessed 99as, please contact us immediately at safety@99as.app. We will investigate and act without delay. We also strongly encourage parents to use device-level parental control software to restrict access to online gaming platforms.

Recognising Problem Gambling

Problem gambling can develop gradually and is often hard to recognise in yourself. It does not always look like a dramatic addiction — sometimes it starts as chasing small losses, playing a little longer than planned, or feeling irritable when you cannot access the platform. Awareness is the first and most important step.

Some of the most common warning signs include:

• Spending more money on gambling than you originally planned or can afford.
• Borrowing money — or using household funds — to fund gambling activity.
• Gambling to recover previous losses (commonly called "chasing losses").
• Feeling anxious, restless, or irritable when trying to cut down or stop gambling.
• Gambling as a way to escape stress, anxiety, or depression rather than for fun.
• Neglecting work, family, or social responsibilities because of time or money spent gambling.
• Hiding your gambling activity from family members or friends.
• Repeatedly trying and failing to set limits on your own gambling.

If two or more of the above apply to you, we strongly encourage you to use the self-assessment questionnaire further down this page and to reach out to our Responsible Gaming desk at safety@99as.app. Early intervention makes a real difference.

How to Self-Exclude on 99as

Self-exclusion is the most powerful responsible gaming tool available on 99as. When you self-exclude, your account is completely closed and you are blocked from creating a new account during the exclusion period. Here is how to activate it:

• Step 1: Log in to your 99as account and navigate to Account Settings.
• Step 2: Select "Responsible Gaming" from the settings menu.
• Step 3: Choose "Self-Exclusion" and select your preferred duration — 6 months, 1 year, 3 years, or permanent.
• Step 4: Confirm your choice. The exclusion takes effect immediately.

Alternatively, you can request self-exclusion directly by emailing safety@99as.app from your registered email address with the subject line "Self-Exclusion Request" and your preferred duration. Our team will process your request within 24 hours and confirm by email once the exclusion is active.

Our Commitment to Player Protection

99as operates under an internationally recognised gaming licence. As a condition of that licence, we are required to maintain active responsible gaming programmes, monitor player behaviour for signs of problem gambling, and respond proactively when risk indicators are identified. This means our team reviews patterns of play — such as a sudden spike in deposits, prolonged overnight sessions, or repeated failed attempts to lower a limit — and may reach out to players with welfare checks.

We also train our support staff to identify and respond sensitively to players who may be experiencing gambling-related difficulties. If a support agent identifies signs of distress during a chat conversation, they are trained to follow our responsible gaming escalation protocol — which may include offering cooling-off options, signposting to external support, or escalating to our dedicated Responsible Gaming team.